CKS Webshop - General Terms and Conditions

1. Notification of these General Terms and Conditions:

1.1 The CKS Webshop is operated by CKS NV with registered office at 3530 Houthalen (Belgium), Centrum Zuid 3401, RPR Hasselt, KBO 0466.658.783, VAT BE 0466.658.783 (hereinafter: "CKS", "we / us"). These General Terms and Conditions establish the rights and obligations of CKS and of the users of the CKS Webshop (hereinafter: “the Customer”, “you / your”) with regard to the products and services that we offer through this webshop or any other website. Before clicking the “Order and pay securely” button, please read these Terms and Conditions and our Privacy Policy carefully. When you use the CKS Webshop you confirm that you accept the General Terms and Conditions and the Privacy Policy. If you do not accept these terms and conditions, do not place an order. Only the following general terms and conditions apply to the activities between you and CKS. Other conditions only apply when they have been accepted by us in writing. CKS can adjust the General Terms and Conditions at any time. Any order after the adjustment assumes that you have accepted it. The General Terms and Conditions can be supplemented by other terms and conditions if explicitly referred to. In the event of any conflict, the current General Terms and Conditions will prevail.

 

1.2 We only sell our products to consumers over the age of 18 and only in quantities that are customary for consumers.

 

2. Conclusion of an agreement:

2.1 The presentation of our products in the CKS Webshop is only a non-binding invitation to order products from us. By submitting your order you make a binding offer to conclude a purchase agreement. This offer is accepted by us because we deliver the products. We are free to decide whether or not to accept an order. If we do not fulfill an order, we will notify you immediately (see point 3).

 

2.2 The ordering procedure in the CKS Webshop consists of the following steps:

 

• You can select individual products and collect them in an electronic shopping basket by clicking the "Shopping cart" button. From the shopping cart you go to the checkout by clicking on the button “Checkout”.
• You then need to register. If you are not yet a user of the CKS Webshop, you will be asked to create a new account by registering your contact details or you can choose to order without an account. If you are already a user, you will be asked to log in to your account.
• Then you choose the method of delivery you want. You can have your order delivered for free to a CKS store of your choice. You can also opt for home delivery.
• TFinally, choose the desired payment method, enter the payment information and you will be asked to accept the General Terms and Conditions. By clicking the button “Order and pay securely” you will then be transferred to the module of our payment provider (see point 5). Until you have clicked this button, you can change the order and the details of your order at any time.
   

An order that is binding on you will only be concluded when you have entered all the data required for the conclusion of the agreement, when you have confirmed that you are aware of these general terms and conditions and accept them, when you click the button “Order and pay securely”. clicked and when the payment via the module of our payment provider has been successfully completed. The latter will be the case when you are returned to our website by the payment provider.

At the end of this procedure you can print and / or save your order; an overview of your order can always be found under your personal account in “My CKS”. After you have placed your order, you will receive an automatically generated confirmation of receipt of your order by e-mail. This confirmation of receipt only documents that your order has arrived with us; it is not an acceptance of the order and does not constitute a purchase agreement. The order is accepted by us because we deliver the products. The order will be delivered after receipt of your payment.
 

2.3 CKS has the right to refuse orders, for example:
 

• when stocks are exhausted or a product is no longer available (see point 3);
• in the event of an invalid presentation of products in the CKS Webshop;
• in case of serious suspicion of abuse of law or bad faith on the part of the Customer;
• in case of force majeure;
• when it can be assumed that the customer intends to resell the items himself.

 

 

3. Availability of products:

5000 / 5000 Vertaalresultaten If, during the processing of your order, we determine that one or more of the products you have ordered are not available, then we will unfortunately not be able to fully fulfill your order. We reserve the right to choose to partially execute the order or to refuse it entirely in such a case. You will be immediately notified by e-mail about this. An agreement on the unavailable products is not concluded, a refund is guaranteed (see point 6).

 

4. Delivery

4.1 Products are only delivered in the countries for which the CKS Webshop allows delivery, namely Belgium, the Netherlands and Germany.

 

4.2 You choose the method of delivery you want: collection in a CKS store or home delivery.
 

Collection in a CKS store:

You can have your order delivered free of charge in a CKS store of your choice (n.v.d.r. in Belgium) and collect it yourself within ten days after you have been notified by e-mail that your order has been delivered. If the order is not collected within this period, it will be returned to us and we will refund the price of the ordered products within 14 days of receipt of the returned order.
 

4.3 Incorrectly communicated addresses are the responsibility of the Customer and may give rise to additional costs. PO Box addresses and military APO addresses are not accepted.
 

4.4 Depending on the method of delivery chosen by you, the order will be sent as far as possible and in the normal course of events within approximately one to three working days after the order date, provided that your details are correct (for customers in countries other than Belgium, the delivery time may vary). You can follow the status of your order via your account in the tab “My orders”. Any delay will under no circumstances give rise to compensation.
 

4.5 Until we have started processing your order, you can cancel your order free of charge by contacting our Customer Care Center at customercare@cks-fashion.com. We will refund the price of the ordered products within 14 days. If your order has already been delivered, you can return it (see point 6 regarding return policy).
 

4.6 If, due to exceptional circumstances, we are unable to deliver your order within 30 days of the automatically generated receipt confirmation email, you can cancel this order free of charge by contacting our Customer Care Center at customercare@cks-fashion.com. We will refund you the full price of the ordered products (including the shipping costs paid by you) within 14 days.
 

5. Price and payment:

5.1 The prices indicated at the time of the order are applicable. CKS reserves the right to rectify any errors (eg due to technical defects). The prices of the CKS Webshop are valid as long as they are online and while stocks last. VAT is included in all prices.
 

5.2 The payment of your order is made according to the payment methods offered in the CKS Webshop and the conditions stated there. Depending on the result of the verification of your data, we reserve the right to exclude certain payment methods. We should point out that additional costs may arise for you on the basis of your agreements with banks and other credit institutions.
 

6. Return Policy:

6.1 You have the right to withdraw from the contract within 30 days without giving any reason. To exercise this right, you must inform us of your decision to withdraw from the contract by means of an unambiguous statement (e.g. by post, fax or e-mail). You can use the model withdrawal form for this, but you are not obliged to do so. We will send you an acknowledgment of receipt of your cancellation by email. The right of withdrawal does not apply to products that have been individualized or produced according to your customer specifications.

customercare@cks-fashion.com):

MODEL WITHDRAWAL FORM

Without delay and at the latest within 14 days after we have been informed of your decision, we will refund the price paid including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us) with the same payment method you used to pay. We may withhold a refund until we have received the products back or until you have demonstrated that you have returned the products, whichever comes first.br>
You must return the product to CKS N.V., Centrum Zuid 3401, 3530 Houthalen, Belgium, immediately and in any case no later than 30 days after the day on which you have notified us of your decision to withdraw from the agreement.

CKS will bear the costs of returning the goods.

The withdrawal period expires 30 days after the day on which you physically take possession of the product.

You may only unpack or use the products during the withdrawal period to the extent necessary to assess whether you wish to keep the product. It is only permitted to try on the products as is customary when trying on clothes in a store. Returned goods may be appropriate as is customary when trying on clothes in the store, but may not be worn.

You are liable for any depreciation of the products resulting from handling the goods beyond what was necessary to establish the nature, characteristics and functioning of the goods.

Therefore, when trying on the products, we recommend that you do not remove the original price tags, do not open or remove hygiene stickers or hygiene closures, and not to use or damage the products.

Indien de kwaliteit van de producten wordt geschaad doordat op een meer uitvoerige manier dan hierboven beschreven ervan gebruik is gemaakt, behoudt CKS zich het recht voor om van u een schadevergoeding te eisen voor elk waardeverlies.

 

6.2 For customers in Belgium:

You can return the products to the CKS store for free using the enclosed return document.

When returning via a CKS store, you must present the products together with the packing slip / return form at the checkout in a store of your choice. You can only exchange the product for the same product in a different size. If not, you can have the returned products returned to the distribution center via the store. The refund of the returned products will take place after your return has been processed in the distribution center. The shipping costs you paid to receive the products will only be refunded with a full return of all ordered products.

Attention: under no circumstances will cash be returned in our stores!

You can also make a return shipment via GLS (for customers in Belgium), PostNL (for customers in the Netherlands) or DPD (for customers in Germany). Pack the items in the original packaging, stick the label that you find on the return document over the shipping label and bring your return shipment to a GLS parcelshop (for customers in Belgium), a PostNL (for customers in the Netherlands) point or DPD parcelshop (for customers in Germany).

The return via a GLS parcelshop (for customers in Belgium), PostNL (for customers in the Netherlands) or DPD (for customers in Germany) is free if you use the appropriate return sticker that was provided upon delivery. If you do not use this return sticker, you will bear the shipping costs. We will refund you the price of the returned products within 14 days of receipt of the return shipment. The shipping costs you paid to receive the products will only be refunded with a full return of all ordered products.

If you have purchased a joint offer of products for a reduced price and wish to return this order in part, we will pay you the difference between the amount paid by you for the entire joint offer and the sum of the undiminished price of the products. that are part of the joint offer that you do not return.
 

6.3 For customers in other countries:

You can return the products free of charge by means of the enclosed return document to a CKS store of your choice (n.v.d.r. in Belgium), or return them via a parcelshop in Belgium, the Netherlands and Germany.

When returning via a CKS store, you must present the products together with the packing slip / return form at the checkout in a store of your choice. You can only exchange the product for the same product in a different size. If not, you can have the returned products sent back to the distribution center via the store. The refund of the returned products will take place after your return has been processed in the distribution center. The shipping costs you paid to receive the products will only be refunded with a full return of all ordered products.

The return is free of charge if you use the appropriate return sticker provided upon delivery and send the package via the designated parcel delivery service provider. If you do not use this return sticker, you will bear the shipping costs. We will refund you the price of the returned products within 14 days of receipt of the return shipment. The shipping costs you paid to receive the products will only be refunded with a full return of all ordered products.

If you have purchased a joint offer of products for a reduced price and wish to return this order in part, we will pay you the difference between the amount paid by you for the entire joint offer and the sum of the undiminished price of the products. that are part of the joint offer that you do not return.

 

7. Warranty:

7.1 If the delivered goods do not conform to the placed order, the legal warranty period of two years applies (art. 1649bis et seq. Of the Civil Code).

If you wish to invoke the legal warranty, you must demonstrate that you have purchased the goods supplied from CKS. You may provide proof of your purchase by any means of common law.

Any defect in the product must be reported within two (2) months after its discovery. Afterwards, any right to repair or replacement lapses.
 

7.2. In any case, you will not be able to claim any warranty:
 

• for normal wear and tear of the product
• in case of injudicious or abnormal use of the product or if the product is used contrary to the purpose for which it was designed
• in case of non-compliance with the operating and / or maintenance instructions
• in case of damage to the product due to intent or negligence
• if the product was changed by you or in the event of intervention by a person not appointed by CKS
• in commercial use.

 

 

8. Liability:

8.1 Use of the CKS webshop:

The information on the website is of a general nature. The information is not adapted to personal or specific circumstances and can therefore not be regarded as personal, professional advice to the user.

CKS makes great efforts to ensure that the information provided is complete, correct, accurate and up to date. Despite these efforts, inaccuracies may occur in the information provided. If the information provided contains inaccuracies or if certain information is unavailable on or via the site, CKS will make every effort to rectify this as quickly as possible. However, CKS cannot be held liable for direct or indirect damage resulting from the use of the information on this site. If you should find inaccuracies in the information made available via the site, you can contact the site administrator (see contact details below).

Size and length information for the products remains an approximation. Nor can we guarantee that every screen will display a color exactly, or that the color will not differ slightly upon receipt of the product.

CKS is not liable for loss or damage of any nature whatsoever that the Customer or a third party may suffer when using the products.

The content of the site (including links) can be adapted, changed or supplemented at any time without notice or notification. CKS does not guarantee the proper functioning of the website and can in no way be held liable for a malfunction or temporary (un) availability of the website or for any form of damage, direct or indirect, that may result from the access. to or use of the website. CKS cannot under any circumstances be held liable in any way whatsoever, directly or indirectly, in any special or other way, for damage due to the use of this site or of another, in particular as a result of links or hyperlinks, including, without limitation. , from all losses, work interruptions, damage to programs or other data on the computer system, of equipment, software or other of the user.

The website may contain hyperlinks to websites or pages of third parties, or refer to them indirectly. Placing links to these websites or pages in no way implies an implicit approval of their content. CKS expressly declares that it has no control over the content or other characteristics of these websites and can under no circumstances be held liable for their content or characteristics or for any other form of damage resulting from their use.
 

8.2 General about the liability of CKS:

CKS is not liable for any damage that it may cause through its error or negligence, except in the case of intent or gross negligence, also of its employees. Any damage of any nature that cannot be foreseen at the time of the conclusion of the agreement is excluded from compensation. The liability of CKS is always limited to the direct, personally suffered damage and will never exceed the purchase price of the product in question.
 

8.3 Use of material from the CKS Webshop:

Information on the website can only be used elsewhere with the express permission of CKS. It is forbidden to change, copy, reproduce, download, distribute, transfer or commercially exploit and / or distribute the services, the pages of the Webshop or the computer codes related to them.

 

9. Copyright and intellectual property:

9.1 We have developed the CKS Webshop for the personal and non-commercial purposes of the Customer. The entire content of the CKS Webshop (including layout and design of the website, texts, graphics, photos, images, moving images, sounds, illustrations and software, etc.) is the property of CKS or related companies, licensees and / or content providers. All associated rights, and in particular all intellectual property rights, are managed by CKS.

The Customer may only download the content and make one copy of it for purely personal, non-commercial use, provided that the content of the material to which the intellectual property rights apply remains in its original state. Copying or storing any content outside of personal, non-commercial use is not permitted.
 

9.2 All trademarks, trade names, logos and products used in the Webshop are protected and may not be used without the prior written permission of CKS, its partners or the rightful owners of these rights. All signs, illustrations, images or emblems that appear on our products, accessories or packaging are and remain the exclusive property of CKS. Its reproduction, in whole or in part, for any reason or by any means, is strictly prohibited. The use of any combination with any other sign, symbol, emblem or other distinctive sign is also prohibited.

 

10. Applicable law & disputes:

Only Belgian law is applicable, with the exclusion of the Vienna Sales Convention (C.I.S.G.). All disputes regarding the conclusion, validity, interpretation or execution of the agreement or of the current General Terms and Conditions fall under the exclusive jurisdiction of the Belgian courts. Should one of the current conditions be declared null and void or inapplicable, the remaining conditions will nevertheless remain in full force.

 

11. Privacy:

CKS recognizes the importance of the private sphere. More information about our privacy policy can be found under Privacy. When using the CKS Webshop, the Customer accepts this privacy policy. By ordering online in the CKS Webshop, the Customer gives unambiguous consent to include all personal data obtained in a file and use it for the administration of the customer data, the management of orders, deliveries and invoices, marketing and publicity purposes. . The Customer has the right to inspect and change all personal data at any time and the right to object to the use of this data for direct marketing purposes.

 

12. BeCommerce Quality Label:

CKS is a member of BeCommerce and carries the BeCommerce quality label. This means that CKS complies with the BeCommerce code of conduct. More info at: https://www.becommerce.be/

 

13. Contact details:

For all questions and / or complaints, please contact our Customer Care Center.

Mail to customercare@cks-fashion.com.
 

You can reach our Customer Care Center from Monday to Friday from 9 am to 1 pm. In case of disputes of a cross-border nature, you can also appeal to the Online Dispute Resolution platform of the European Union via this link: http://ec.europa.eu/odr. The email address of CKS for this method of dispute resolution is legal@cks-fashion.com.


These Terms and Conditions were last updated on November 4, 2020.