• FREE & FAST DELIVERY
  • 14 DAYS RETURN POLICY
  • FREE RETURN

Faq

Returns

  • How can I return a parcel?

    You can return the items from your parcel up to 14 days after the receipt. For items purchased during special deals or with discount, the same options are available. These are your options for returning a package:

     

    Guidelines for returning

    Make sure your items are:

    • Unworn and therefore in original condition. You can of course try them on.
    • In the original, or as close to original as possible, packaging, including tags, labels and others.
    • Mention a return reason on the return form, we like to know why you are returning your order.
    • Are you returning to a store? Don’t forget to bring a valid ID.

     

    Returning and exchanging > returning to a store

    You can return your order for free in any CKS concept store (not at Inno Gallery or other multibrand stores). Find a store close to you >

    These are the advantages of returning to a store:

    • Personal advise from the staff.
    • When the article is being sold in that store, exchanging for a different size or a different item is possible. When you choose a less expensive item to exchange for, the difference will be compensated in the form of a coupon. You can also exchange for a more expensive item and pay the difference in the store.

    Tip: when you would like to exchange your item for a different size, it’s best to call the nearest store and ask whether they have your size in store. In case they don’t, they can transfer it from another store.

     

    Belgium > Free returning with KARIBOO!

    You can return online purchases for FREE using a kariboo!-spot.

    1. Fill in the return form completely and rip it off at the indicated line.
    2. Attach the return sticker to the front side of your parcel. The sticker can be found on the top right of your order form included in the parcel.
    3. Pack the items you would like to return, together with the return form, in the original packaging.
    4. Use the spare adhesive strip on the plastic shipping bag to reseal the package.
    5. Look for the nearest kariboo!-spot at www.kariboo.be/en/kariboo-spots and hand over your package there. You will always find a kariboo!-spot near you.

     

    The Netherlands > Free returning with PostNL

    You can return online purchases for FREE using a PostNL parcel service point.

    1. Fill in the return form completely and rip it off at the indicated line.
    2. Attach the return sticker to the front side of your parcel. The sticker can be found on the top right of your order confirmation included in the parcel.
    3. Pack the items you would like to return, together with the return form, in the original packaging.
    4. Use the spare adhesive strip on the plastic shipping bag to reseal the package.
    5. Look for the nearest PostNL parcel service point at www.postnl.nl/en/location-finder/ and hand in your package there. You can find the returning address listed down below:

    Returning address for PostNL:

    CKS
    Antwoordnummer 11144
    2700VC Zoetermeer
    The Netherlands

     We will refund the the returned items within 14 work days. The money will always be refunded using the method of payment you chose with your order. Pay attention: If you paid using Creditcard, the money will only be available with your next (monthly) Creditcard bill.

    PAY ATTENTION: Did you order any items online and pay for them in one of our stores (web-in-store)? Then you will only be able to return them in a CKS concept store.

  • My items were damaged or dirty when they arrived. What should I do?

    CKS pays a great deal of attention to quality. If regardless of all our efforts, your item arrived in a damaged or dirty condition, do not hesitate to contact our customer service. Together we will look for the best solution for you.

  • Can I exchange my items?

    You can exchange all items purchased at our CKS web shop within 14 days of receipt at all our CKS concept stores. A list of all our concept stores is available here.

    You can also choose to exchange the items for a voucher to be used at all our brick and mortar CKS concept stores.
    If you would like to have your money back, you can return your items by post or at a CKS concept store. For more information, please see Returns. 

  • Can I get my money back?

    You have 14 days to consider starting the day you received your package. Exactly how your return is handled depends on the following situations.

    Returning the whole package to a store or with a postal service and…

    • Payment via Bancontact/ iDEAL, creditcard or Paypal: you will be refunded for the total amount you paid upon purchase, including any possible shipping costs for the home delivery. The sum will be transferred within 14 days after receiving the returned package at our warehouse. Pay attention: If you paid using Creditcard, the money will only be available with your next (monthly) Creditcard bill.
    It is not possible to exchange items for another item, size or colour when returning to our online store.

    Keeping part of your order, returning the remainder to a store or with a postal service and…

    • Payment via Bancontact/ iDEAL, creditcard or Paypal: you will be refunded for the entire amount you paid upon purchase. Any possible shipping costs for the home delivery will not be refunded. The sum will be transferred within 14 days after receiving the returned package at our warehouse. Pay attention: If you paid using Creditcard, the money will only be available with your next (monthly) Creditcard bill.

    It is not possible to exchange items for another item, size or colour when returning to our online store.

    Returning to the store:

    • You can choose to go to any of our CKS concept stores in Belgium or the Netherlands. There you will always be able to exchange items for other items or a coupon you can use in all of our CKS stores. When exchanging for a less expensive item, the difference will be compensated in the form of a coupon. If you choose a more expensive item, you pay the difference in the store. You can also choose to hand in your items at the store, they will then be shipped to our warehouse for free and refunded. The refund will always take place using the same payment method you chose for your online order. Exchanging in a store is only possible if the item you want is being sold in that store.

    Always bring the receipt from your online purchase and the return form with you to the store for any of the three options mentioned above, you will have received this through e-mail when your order was shipped. If you did not receive this, please contact our customer service. We try to answer your questions within 24 hours, don’t forget to mention your order number. The return file can be found here.

  • When do I receive my money?

    You will be refunded within 14 days after receipt using the same payment method you chose for your online order. Pay attention: If you paid using Creditcard, the money will only be available with your next (monthly) Creditcard bill.